Property owner guide
Essential steps for property owners facing fire & smoke damage
After a fire, swift action is crucial to prevent further harm and begin the restoration process. Here’s what to do, in order.
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01
Ensure safety
Evacuate the property immediately if necessary and make sure everyone is accounted for. Only re-enter once authorities have declared it safe.
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02
Contact emergency services
Call 911 to report the fire and request assistance. Tell the fire department about any potential hazards or structural damage.
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03
Document the damage
Before any cleanup begins, take photos or videos of damage to the structure, belongings and personal property for insurance purposes.
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04
Notify your insurance company
Contact your insurer as soon as possible to report the fire and start the claim, sharing details of the damage and your documentation.
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05
Secure the property
Board up windows, doors and other openings to prevent unauthorized entry, and cover damaged areas with tarps or plastic sheeting to protect against the elements.
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06
Wait for clearance to enter
Wait for the fire department or building inspector to give clearance. Be cautious of structural damage, hot spots and other hazards when re-entering.
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07
Assess damage and salvageable items
Assess the extent of fire and smoke damage throughout the property, and determine which items can be salvaged and which may need to be discarded.
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08
Call a professional restoration company
Hire a reputable fire and smoke restoration company like Emer C Restoration to assess the damage and begin cleanup. Professionals have the expertise, equipment and resources to restore your property safely and effectively.
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09
Begin cleanup and restoration
Work with your restoration company on a comprehensive plan: removing debris, soot and smoke residue from surfaces, and deodorizing to eliminate smoke odours.
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10
Follow the restoration plan
Follow the recommendations and instructions provided by your restoration company. Full restoration takes time — patience and cooperation help it go smoothly.
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11
Stay informed and involved
Keep in regular contact with the restoration team about progress, and raise any questions or concerns promptly.
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12
Prevent future fire hazards
Install and test smoke detectors, maintain electrical systems, and practise fire safety at home.
By following these steps and working closely with professionals, you can effectively manage fire and smoke damage and restore your property to its pre-loss condition.
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